The Head of Office role
How the Head of Office differs from a regular manager and when to use it.
The Head of Office is a user designated as the leader of a specific office in Admin → Org → [Office] → Edit.
How it differs from Manager
Regular managers only see and receive notifications for their direct reports. The Head of Office receives submission notifications for all staff in their office, regardless of who each person's direct manager is.
When to use it
Use this when a single leader oversees an office that contains multiple teams each managed by different managers. It ensures the office leader stays informed across the whole office without manual checks.
If the Head of Office is also the direct manager of a specific team member, that person's submission triggers only one notification. Deduplication is automatic.
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