Leaving feedback and ratings on a team member's report
How managers submit a 1–5 star rating with notes, how to edit or remove it, and how it affects recognition scores.
Managers and other users with access to a submitted report can leave structured feedback: a 1–5 star rating and an optional written note. This feedback feeds directly into the recognition leaderboard score and the Top Rated achievement badge.
Who can leave feedback
Anyone who can read a report and is not the report's author can submit feedback. In practice this means direct managers, Heads of Office, COS, and Admins. Staff members cannot rate their own reports.
How to submit feedback
- 1Open the report from your team dashboard, Weekly Reports list, or a direct link.
- 2Switch to the Discussion & Feedback tab (right panel on desktop, below report content on mobile).
- 3Click "Rate this report" to expand the feedback form.
- 4Click the stars to set a rating from 1 to 5.
- 5Optionally type a note in the text area to give context on your rating.
- 6Click Submit. Your feedback is saved and appears immediately in the timeline below.
Editing or removing feedback
After submitting, your rating summary appears above the form. Click Edit to reopen the form and adjust the rating or note, then click Update to save. To remove your feedback entirely, open the edit form and click Remove rating.
The feedback timeline
All comments and feedback entries on a report are merged into a single chronological timeline in the Discussion & Feedback tab. Feedback entries show the reviewer's name, star rating, and note (if any).
How feedback affects the leaderboard
The Manager Feedback dimension of the recognition score is calculated as the average star rating across all feedback submitted on a user's reports during the selected leaderboard period. It carries a 40% weight in the composite score, making it the largest of the four dimensions.
- Only submitted (not draft) reports receive feedback.
- A user needs at least one feedback submission in the period to have a Manager Feedback score; without any, that dimension contributes 0 to their composite.
- All supervisors' ratings are averaged together. If two managers both leave feedback on the same report, both ratings count.
How feedback affects badges
The Top Rated badge is awarded when a staff member maintains an average rating of 4.5 or higher across at least 8 feedback submissions on their 16 most recent reports. Consistently high feedback from managers is the only path to this badge.
Written notes (not just star ratings) are especially valuable: they appear in the Wall of Fame spotlight modal when a staff member is recognised, giving context to the award for the whole organisation.
Feedback is tied to a specific report. If a manager leaves a low rating on one report and a high rating on another, both count independently towards the average. There is no way to override or suppress individual ratings.
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